What services do we offer?

Every project we engage in is custom designed to meet the client’s specific requirements. No two clients are alike, no two sites are identical, therefore we treat each and every project as unique.

We offer the following major areas of services:

Site Reviews  A wide range of services involving the review of a particular site(s) or site features in order to help prioritize development efforts, establish site benchmarks, or to uncover areas of frustration for users

Re-Design Services Services designed to aid our clients with site/site feature re-design efforts including requirements gathering, concept testing, design testing, and prototype testing
Competitive Analysis Services geared to help our clients measure competitive site offerings & effectiveness, and assess the competitive landscape

Market Research Studies Services include customer satisfaction surveys, opinion polls, open-web studies to understand how users find or research topics online, exploratory questionnaires on user expectations

Management Services Offerings include panel recruitment and panel management services, review services of web design strategies, research-oriented strategies, market segmentation analysis, and web site analytics reviews


The level of service we offer a client depends on you! Full-service consulting is available for any clients seeking usability and/or customer experience improvement expertise. Management, education, and/or review services are also available for clients who want to create and conduct their own web site research and evaluations.


With our professional services team, clients benefit from:

  • Project management to oversee a project from start to finish
  • Expert analysis of critical customer experience issues
  • Full recommendations on site improvements
  • Cutting-edge techniques that leverage the latest technology offerings